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Frequently Asked Questions

Based in Spokane, Washington, MedTran is dedicated to ensuring that individuals in the greater Spokane area have access to safe and reliable transportation to their medical appointments. Whether you're a first-time user or a long-standing client, this FAQ page is designed to address common queries across various aspects of our services, from booking and pricing to vehicle accessibility and safety measures. We understand that navigating non-emergency medical transportation can raise questions, and we're here to provide the answers you need for a smooth and stress-free experience. If you have specific inquiries that aren't covered here, please feel free to reach out to our friendly team for personalized assistance. Your well-being is our top priority, and we're committed to making your journey to medical care as comfortable and convenient as possible.

MedTran FAQ

What is non-emergency medical transportation?

Nonemergency medical transportation (NEMT) is transportation by ambulance, wheelchair van, or litter van for those who cannot use public or private transportation. Nonmedical transportation (NMT) is transportation by private or public vehicle for people who do not have another way to get to their appointment.

What kind of rides can I book with MedTran?

The most traditional purpose for riding with MedTran would be to and from non-emergency medical, dental, vision, and mental health appointments. MedTran is useful especially under circumstances when the rider is unable to transport themselves safely following their appointment – such as situations where anesthesia and eye dilation. Additionally, MedTran is able to provide transportation for individuals in need of a ride to and from the airport, grocery store, and family gatherings.

Who is eligible to utilize non-emergency medical transportation (NEMT) with MedTran?

Non-emergency patient transport is provided to those patients who have a medical need, and to those for whom their mobility or medical condition makes it difficult or impossible to transport themselves independently. This includes individuals who are wheelchair-bound.

How much does wheelchair transport with MedTran cost?

The cost for a ride from MedTran varies depending on if the rider walks independently or uses a wheelchair. The cost is as follows:


Ambulatory Riders

$20.00 + $3.25/mile (One-way)

$40.00 + $3.25/mile (Round Trip)

Wheelchair-Bound Riders

$40.00 + $3.25/mile (One-way)

$80.00 + $3.25/mile (Hospital Discharge)*

$70.00 + $3.25/mile (Round Trip)

*$40 surcharge to pick up oxygen portable for hospital discharges.

How do I request a ride through MedTran if I want to use Medicaid or my insurance to cover the cost?

If you have an insurance or Medicaid benefit that you believe will pay for your transportation, you will need to contact your local broker to schedule the ride. We cannot book rides directly; it has to go through your Medicaid or insurance broker. 

What service area does MedTran cover?

MedTran is based out of Spokane, Washington and provides non-emergency medical transportation (NEMT) to the greater Spokane area including but not limited to Spokane, Deer Park, Chattaroy, Newport, Colville, Pullman, Chewelah, and North Idaho.

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