Frequently Asked Questions
Based in Spokane, Washington, MedTran is dedicated to ensuring that individuals in the greater Spokane area have access to safe and reliable transportation. Whether you're a first-time user or a long-standing client, this FAQ page is designed to address common queries across various aspects of our services, from booking and pricing to vehicle accessibility and safety measures. We understand that navigating your transportation needs can raise questions, and we're here to provide the answers you need for a smooth and stress-free experience. If you have specific inquiries that aren't covered here, please feel free to reach out to our friendly team for personalized assistance. Your well-being is our top priority, and we're committed to making your journey as comfortable and convenient as possible.
​MedTran FAQ
Does MedTran provide non-emergency medical transportation?
Non-emergency medical transportation (NEMT) is transportation by ambulance or wheelchair van for those who cannot use public or private transportation to their medical appointment, PT/OT, pharmacy, etc. MedTran provides transportation for all private and non-emergency medical needs.
What kind of rides can I book with MedTran?
MedTran can provide transportation to all kinds of medical appointments, including dental, vision, and mental health. We even provide safe transportation following appointments requiring anesthesia or eye dilation.
MedTran provides non-medical transportation as well whether to and from the airport, grocery store, or even family gatherings,
How Does a ride with MedTran work?
Once you have a ride with MedTran scheduled, you will receive a confirmation call prior to pickup. At your scheduled pickup time, a fully uniformed driver will arrive in an easily identifiable MedTran van, they will pick you up at your door and assist you into the van. Your driver will deliver you to the door of your destination. If you require a return ride, your driver will leave a card with a phone number to call to let us know you're ready. To reduce your wait time, you may have a different driver for your return ride.
How much does transportation with MedTran cost?
The cost for a ride from MedTran varies depending on if the passenger is independently mobile or uses a wheelchair. The cost is as follows:
Independent Mobility Passengers
​
$20.00 + $3.25/mile (One-way)
$40.00 + $3.25/mile (Round Trip)
​
Wheelchair Using Passengers
​
$40.00 + $3.25/mile (One-way)
$80.00 + $3.25/mile (Hospital Discharge)*
$70.00 + $3.25/mile (Round Trip)
*$40 surcharge to pick up oxygen portable for hospital discharges.
​​​​
Stretcher / Tilt-In-Space Passengers
​
$400.00 + $10.00/mile
​​​
~prices subject to change~
How do I request a ride through MedTran if I want to use Medicaid or my insurance to cover the cost?
If you have an insurance or Medicaid benefit that you believe will pay for your transportation, you will need to contact your local broker to schedule the ride. We cannot book rides directly; it has to go through your Medicaid or insurance broker. If you are paying independently, you may book your ride with us directly.
Who is eligible to utilize non-emergency medical transportation (NEMT) with MedTran?
Non-emergency patient transport is provided to those individuals who have a medical need or those for whom their mobility or medical condition makes it difficult or impossible to transport themselves independently. This is including but not limited to individuals who use a wheelchair or other mobility device. MedTran provides transportation for individuals of all mobility levels.
What service area does MedTran cover?
MedTran is based out of Spokane, Washington and provides transportation to the greater Spokane area including but not limited to Spokane, Deer Park, Chattaroy, Newport, Colville, Pullman, Chewelah, and North Idaho. If you require transportation outside of these areas, please contact us for more details.